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The Ministry of Railways has launched a unified mobile application, SwaRail, currently in beta testing as of January 31, 2025.

This initiative aims to streamline access to Indian Railways services and enhance user experience by consolidating various apps into a single digital platform.

Key Highlights

What is SwaRail?

• SwaRail is a SuperApp developed by the Centre for Railway Information Systems (CRIS).
• It serves as a comprehensive, one-stop solution for a wide range of Indian Railways services.
• The app is currently in beta testing and is available on the Google Play Store and Apple App Store.

Objective

• To integrate multiple railway-related services under a unified platform.
• To reduce app clutter and device storage consumption.
• To improve user experience through a seamless and intuitive interface.

Developed By: Centre for Railway Information Systems (CRIS)

• CRIS is an organization under the Ministry of Railways.
• It combines IT expertise with railway operational experience.
• CRIS is responsible for developing and maintaining software for core railway functions.

Services Offered via SwaRail

The SuperApp merges functionalities of multiple existing apps, offering:

1. Ticketing Services
   • Reserved ticket booking
   • Unreserved and platform ticket booking
2. Freight & Parcel Enquiries
   • Parcel booking status
   • Freight services information
3. Passenger Enquiries
   • Real-time train status
   • PNR enquiry (along with associated train details)
   • Train schedules
4. Onboard Services
   • Food ordering while traveling
   • Complaint redressal via Rail Madad

Notable Features of the SuperApp

Feature                                  Description

Single Sign-On                    Access all services using a single set of credentials

Unified App                         Combines multiple previously separate apps (e.g., IRCTC RailConnect, UTS)

Integrated Interface            Displays consolidated data like PNR + train info on the same screen

Easy Onboarding                Existing users can log in with RailConnect/UTS credentials

Multiple Login Modes        Supports m-PIN, biometric authentication, and OTP-based guest login

Smart Wallet Integration   Auto-linking of R-Wallets from UTS App for ticket booking transactions

User-Centric Approach

• The app is being actively tested, and users are encouraged to provide feedback during the beta phase.
• CRIS is monitoring performance and issues for improvement before the final public release.
• The government envisions technological integration to ensure efficient, smarter, and citizen-friendly rail services.