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To strengthen India's fight against drug abuse and narcotics trafficking, the Government has expanded technology-enabled citizen participation through MANAS (Madak Padarth Nishedh Asoochna Kendra), the National Narcotics Helpline under the Narcotics Control Bureau (NCB).

About MANAS

MANAS (Madak Padarth Nishedh Asoochna Kendra) is India's National Narcotics Helpline, launched on 18 July 2024 by the Narcotics Control Bureau (NCB) under the Ministry of Home Affairs (MHA).

The platform enables citizens to confidentially report drug-related offences while also providing access to counselling and de-addiction support. It combines digital technology, citizen participation, and inter-agency coordination to strengthen the country's anti-narcotics ecosystem and support the vision of a Nasha Mukt Bharat.

Objectives

• Encourage citizen participation in combating drug trafficking.
• Facilitate confidential reporting of narcotics-related crimes.
• Strengthen coordination among anti-narcotics agencies.
• Provide counselling and rehabilitation support for persons affected by substance abuse.
• Improve intelligence gathering through digital monitoring and analytics.

Key Features

MANAS allows citizens to anonymously report activities such as drug trafficking, peddling, illegal cultivation of narcotic crops, and other narcotics-related offences, ensuring that the identity of the informant remains confidential.

The platform has been developed in collaboration with the Digital India Corporation and is accessible through multiple channels, including:

• National Helpline: 1933
• Official MANAS portal
• Email
• UMANG application

For individuals suffering from substance addiction, MANAS provides access to counselling and rehabilitation services. Calls related to de-addiction are seamlessly transferred to the Ministry of Social Justice and Empowerment's National Helpline (14446).

The platform employs digital ticket generation, workflow management, case tracking, and real-time data analytics, enabling authorities to identify emerging drug hotspots, improve response time, and enhance operational efficiency.

Institutional Linkages

MANAS integrates citizens with the country's anti-drug enforcement network by connecting reports to:

• 30 Narcotics Control Bureau (NCB) Zonal Units
• 36 State and Union Territory Anti-Narcotics Task Forces (ANTFs)

This facilitates faster intelligence sharing, coordinated investigations, and timely enforcement action.