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The Telecom Regulatory Authority of India (TRAI) has launched a revamped version of the "TRAI MyCall" mobile application to enable consumers to directly rate and report their voice-calling experience, thereby improving telecom service quality.

About TRAI MyCall

TRAI MyCall is a mobile application developed by the Telecom Regulatory Authority of India (TRAI) that allows telecom subscribers to provide real-time feedback on the quality of voice calls. The application collects users' call experience along with relevant network parameters to help improve telecom service quality.

Key Features

• Real-Time Consumer Feedback: Enables users to rate voice calls through a simple 1–5 star rating system.
• Issue Reporting: Consumers can report problems such as:
  • Call drops
  • Echo during calls
  • Audio delay
  • Cross connections
  • Voice breaking
  • One-way audio
  • Delayed call connection
• Automatic Feedback Prompt: Prompts users for feedback immediately after voice calls.
• Feedback History: Allows users to view their ratings and feedback history on an interactive map.
• Coverage Test: Assesses mobile network signal strength.
• Multilingual Support: Integrated with BHASHINI for multiple Indian languages.

How it Works

• Consumer feedback is shared with Telecom Service Providers (TSPs) and TRAI in an anonymised form.
• The information helps TSPs identify network problem areas and undertake corrective measures.
• It also enables TRAI to assess the Quality of Experience (QoE) of telecom services alongside technical Quality of Service (QoS) parameters.

Telecom Regulatory Authority of India (TRAI)

The Telecom Regulatory Authority of India (TRAI) is the statutory regulator responsible for overseeing India's telecommunications sector.

Key Facts

• Established: 1997
• Statutory Basis: Telecom Regulatory Authority of India Act, 1997
• Objective: Promote orderly growth of the telecom sector, ensure fair competition, protect consumer interests, and improve service quality.

Major Functions

• Regulates telecom tariffs.
• Prescribes and monitors Quality of Service (QoS) standards.
• Protects consumer interests and addresses grievances.
• Recommends licensing conditions for telecom service providers.
• Ensures transparency and fair competition in the telecom sector.
• Monitors compliance and imposes penalties for regulatory violations.

Composition

• One Chairperson
• Up to two full-time members
• Up to two part-time members

Tenure: Three years or until attaining 65 years of age, whichever is earlier.

Telecom Disputes Settlement and Appellate Tribunal (TDSAT)

• Established through an amendment to the TRAI Act.
• Adjudicates disputes between:
  • Licensor and licensee
  • Telecom service providers
  • Service providers and consumer groups
• Hears appeals against TRAI's directions, decisions, and orders.